Trust & safety
Is SaveMyFare safe?
Yes, and this page explains exactly how. Ticket verification, escrow payments, and resale rules under National Rail all work together to protect you whether you’re buying or selling.
How tickets are reviewed
Every seller uploads a photo or PDF of their ticket. Our team checks it against the details they submitted before the listing goes live. We reject anything that doesn’t match or isn’t eligible for resale.
Route and date
We confirm the journey and travel date match what the seller stated.
Ticket type
Named tickets, season passes and non-transferable fares are rejected outright.
Price check
Asking price must be at or below the original face value. Always.
Validity
Expired tickets and tickets past their travel date cannot be listed.
How escrow keeps your money safe
When you buy a ticket, your payment goes into escrow. We hold it securely and only release it to the seller once your journey has passed without any issues. The seller never touches your money until you’ve successfully travelled.
- 1
You pay
Card payment processed securely via Stripe. Funds held by SaveMyFare, not the seller.
- 2
Ticket transferred
Seller sends you the ticket. You receive it before the journey, not after.
- 3
You travel
Use the ticket as normal. Same rights as any other passenger on that service.
- 4
Seller gets paid
48 hours after your travel date, funds are released to the seller minus our 10% fee.
What National Rail rules say
The National Rail Conditions of Travel govern every train journey in Great Britain. Under those rules, most standard tickets (Advance, Off-Peak and Anytime) are transferable. This means the original purchaser can give or sell the ticket to another person who then travels on it legally.
The exceptions are clear: named tickets (where the passenger’s name is printed on the ticket), season tickets, and any fare specifically marked as non-transferable cannot be resold. SaveMyFare enforces these restrictions at the listing stage. They never reach the marketplace.
As a buyer, your rights at the station are identical to any other ticket holder. You can use the ticket at the barrier, claim delay repay if the service is disrupted, and get a refund if the operator cancels the train.
When you get a refund
Covered
- ✓ Ticket fails at the barrier and it's our verification error
- ✓ Seller doesn't transfer the ticket before the journey
- ✓ Train is cancelled by the operator (claim via the operator)
Not covered
- — Change of mind after purchase
- — Missing the train or arriving late to the station
- — Booking a wrong date or route
This matches how standard Advance tickets work when bought direct from any retailer. Questions about a specific purchase? Contact support →
Common questions
Is it legal to buy a resold train ticket in the UK?
Yes. Under the National Rail Conditions of Travel, most Advance, Off-Peak and Anytime tickets are transferable, meaning they can be passed to another person for the same journey. SaveMyFare only lists tickets that meet this criteria. Named tickets and season passes cannot be listed.
What if the ticket doesn't work at the barrier?
Contact our support team immediately at support@savemyfare.co.uk. We investigate every case. If a ticket fails at the barrier and it's our fault (a verification error on our side), you'll receive a full refund including the platform fee. Your payment is never at risk from a genuine platform error.
What if the seller doesn't send the ticket after I pay?
Your payment is held in escrow. We don't release it to the seller until the ticket has been successfully transferred and your journey has passed. If a seller fails to transfer within the agreed window, you get a full refund automatically. You can also open a dispute through your account at any time.
Can I trust that the price isn't inflated above face value?
Sellers cannot list a ticket for more than the original purchase price. It's a hard platform rule enforced at submission. Every listing shows the original face value alongside the asking price, so you can see the actual saving before you buy.
Who runs SaveMyFare?
SaveMyFare is a UK-based company. You can reach the team at support@savemyfare.co.uk. Full company and legal details are in our Terms of Service.
Can I get a refund if my plans change after buying?
Resale tickets are sold as final, the same as standard Advance fares bought direct from a train operator. If the train itself is cancelled by the operator, standard National Rail passenger rights apply and you can claim through them. If there's a problem with the ticket specifically, contact our support team.
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