Sell Your Unused c2c Ticket
Booked with c2c and can’t travel? Recover what you paid instead of losing it.
Photo: c2c Class 720 Aventra No. 720606 at Upminster · Hugh Llewelyn / Wikimedia Commons, CC BY-SA 4.0
c2c runs out of London Fenchurch Street, the smallest of the capital’s main termini and genuinely one of the least chaotic ways to leave London by train, no Underground interchange to fight through, no vast concourse to cross. From there its trains run out to Essex, serving commuter towns like Basildon, Southend and everywhere in between. If a shift changed, your plans moved, or you booked the wrong service, an unused c2c ticket doesn’t have to go to waste.
SaveMyFare lets you list an eligible unused ticket for another traveller to buy at a lower price than a fresh fare. It’s free to list, and you only pay a 10% platform fee if it sells.
Can you sell an unused c2c ticket?
c2c operates under the same National Rail Conditions of Travel as every other train operating company in Great Britain. Under Condition 5, a ticket can be transferred to another passenger if it wasn’t made out in your name or tied to a Railcard, the journey hasn’t started, and you don’t resell it for more than you originally paid. Unlike operators such as LNER or Avanti West Coast, c2c doesn’t sell single-train Advance fares at all — its own tickets are Off-Peak, Anytime and Season fares. A c2c Anytime Day Single from Fenchurch Street to Southend that cost £14 can be transferred for £14 or less, not for more because you booked it close to a busy peak-time service.
Full detail on what qualifies is in our guide to which train tickets can be transferred.
Refunding a c2c ticket vs. selling it
c2c has a genuine convenience most operators don’t offer: if your ticket is a daily e-ticket or is loaded on a c2c Smartcard, you can process the refund yourself through your online account without ever contacting c2c directly. The admin fee is £5 for daily tickets and £10 for season tickets. That’s worth using first if your ticket qualifies. But it still costs you a fee, and not every ticket type is eligible. Selling recovers the full amount you paid instead.
Example
You paid £14 for a daily e-ticket from Fenchurch Street to Basildon, then your plans changed. An automatic refund through your c2c account would cost £5 in admin fees, leaving you with £9. Selling the ticket on SaveMyFare for up to £14 gets your full money back, with nothing deducted from you as the seller.
Delayed instead of unused? That’s Delay Repay, not resale
If you travelled and c2c’s train ran late, you may be owed compensation rather than needing a resale. c2c’s standard Delay Repay threshold is 15 minutes, claimable within 28 days of travel, with payouts landing in your c2c online account around the 16th of the following month. Smartcard users get something more generous still: an Automatic Delay Repay scheme that pays out even for delays under 15 minutes, at 3p per minute from the second minute onward, without you having to submit a claim at all. Selling a ticket only applies before the journey happens — once you’ve boarded, Delay Repay is the route to compensation instead.
Where c2c tickets sell fastest
Fenchurch Street is c2c’s only London terminus, and demand on SaveMyFare concentrates on the commuter routes out to Essex, with Southend and Basildon the two busiest destinations.
How to list your c2c ticket
Add your ticket details
Enter the departure and arrival stations, travel date, time, coach and seat number if reserved, and the original price you paid.
Set your asking price
Price at or below what you paid — SaveMyFare enforces this at listing, matching the National Rail transfer condition.
We check it
Your listing is reviewed against the transfer conditions before it goes live, so buyers can trust what they're buying.
Get paid once it sells
Payment is held securely and released 48 hours after the travel date, once the journey has taken place.
Travelling with a different operator too? The steps above apply the same way whichever train company issued your ticket — see our guide to selling a train ticket on SaveMyFare for the full overview.
Common questions
Can I sell an unused c2c ticket?
Yes, if it meets the National Rail transfer conditions: it isn’t made out in your name or tied to a Railcard, your journey hasn’t started, and you don’t sell it for more than you paid. Worth knowing: c2c doesn’t sell Advance fares the way many longer-distance operators do — its own tickets are Off-Peak, Anytime and Season fares, and the same transfer rules apply to those. See our full guide to which train tickets can be transferred for the complete rules.
Can I just refund my c2c ticket automatically instead of selling it?
If it's a daily e-ticket or a ticket loaded onto a c2c Smartcard, yes, c2c lets you process the refund yourself through your online account without contacting them, for a £5 admin fee (£10 for season tickets). If your ticket doesn't qualify for that, or you'd rather not pay any admin fee at all, selling it on SaveMyFare for what you paid is the alternative.
My c2c train was delayed instead of unused, is that a resale situation?
No, that’s a Delay Repay claim, not a resale. c2c pays out from a 15 minute delay, and if you travel on a Smartcard, an Automatic Delay Repay scheme goes further and pays even for delays under 15 minutes, at 3p per minute from minute 2 onward. You have 28 days to claim, and standard payouts land in your c2c online account around the 16th of the following month. Selling only applies before you’ve travelled. See what to do with a non-refundable train ticket for the full picture.
Do I need a c2c account to sell my ticket?
No. Selling through SaveMyFare doesn't go through c2c's own systems at all. You list the ticket details with us, a buyer pays through SaveMyFare's secure checkout, and you transfer the ticket to them directly once it sells.
What if my ticket was bought with a Railcard?
Railcard discounted tickets are generally not transferable, since the discount is tied to the cardholder rather than the ticket. A buyer without that Railcard could be treated as travelling without a valid ticket, so check for a Railcard reference before listing.
Can I just sell my c2c ticket on eBay or Gumtree?
Nothing stops you posting one on a general classifieds site, but neither eBay nor Gumtree checks whether what you're selling actually meets the National Rail transfer conditions, such as whether it's tied to a Railcard, already used, or priced above what you paid. SaveMyFare reviews each c2c listing against those conditions before it goes live, so a buyer searching Fenchurch Street routes knows what they're getting is genuinely eligible, rather than trusting a stranger's ticket photo with no checks behind it.
SaveMyFare is an independent ticket resale marketplace and is not affiliated with, endorsed by, or sponsored by c2c. “c2c” is used here to describe the operator a ticket is valid on, in line with National Rail’s published Conditions of Travel.
Got an unused c2c ticket?
Free to list. Paid 48 hours after travel. 10% fee only if it sells.
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