Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the SaveMyFare website and related services (the "Platform"). By using SaveMyFare, you agree to be bound by these Terms.

1. Who we are

SaveMyFare ("we", "us", "our") is an online marketplace enabling users to purchase discounted travel tickets from third-party sellers. SaveMyFare acts solely as a platform and intermediary — we are not a travel operator, train operating company, or ticket issuer.

2. Eligibility

You must:

• Be at least 18 years old
• Have legal capacity to enter into a contract
• Use the Platform for lawful purposes only

3. Nature of the service

• SaveMyFare operates a peer-to-peer marketplace facilitating the resale of unused, transferable travel tickets in accordance with National Rail Conditions of Travel (NRCoT).
• The contract for the ticket remains between the original seller and the buyer. SaveMyFare is not the ticket issuer, retailer, or carrier.
• SaveMyFare performs verification checks on listings but does not act as a train operating company or guarantee carrier acceptance.
• SaveMyFare manages payments and payouts in escrow to protect buyers and sellers in accordance with these Terms.

4. Refunds, cancellations & buyer protection

SaveMyFare operates a resale marketplace. All purchases are normally final once completed. However, SaveMyFare provides limited buyer protection in the specific scenarios below.

4.1 Change of mind & missed travel

No refunds are provided for changes of plans, missed travel, or buyer error.

4.2 Ticket rejection or invalid tickets

If a ticket listed as unused and transferable is rejected at the gate, SaveMyFare will investigate. Where our verification process has failed, the buyer may be refunded in full including platform fees.

4.3 Train cancellations by the carrier

If a train is cancelled and the journey is not taken:

• The buyer will be refunded in full, including platform fees.
• The seller is responsible for claiming any refund from the original ticket retailer.
• Seller payouts will not be released for cancelled journeys.

4.4 Platform fees on refunds

Where a refund is issued due to ticket rejection or train cancellation, SaveMyFare platform fees are also refunded to the buyer.

5. Consumer rights

Nothing in these Terms affects your statutory rights under UK law, including the Consumer Rights Act 2015. However, due to the nature of resale and digital ticket delivery:

• The right to change your mind under the Consumer Contracts Regulations may not apply.
• Tickets are treated as time-specific digital services.

6. Fees & payments

• Prices shown include all applicable SaveMyFare platform fees unless stated otherwise.
• Payments are processed via Stripe, a third-party payment provider.
• SaveMyFare is not responsible for payment processor outages or errors.
• Seller payouts are held in escrow and released within 48 hours of the scheduled journey completing, provided no dispute has been raised by the buyer.

7. Your responsibilities

You agree to:

• Provide accurate and truthful information
• Not misuse the Platform
• Not attempt fraudulent or unlawful activity
• Comply with all ticket terms set by the original issuer

8. Seller obligations & misrepresentation

All sellers must upload a photograph or PDF of the physical ticket before a listing is published. By submitting a listing, the seller warrants that:

• The ticket is genuine, unused, and in their lawful possession at the time of listing.
• The ticket is transferable under the National Rail Conditions of Travel (NRCoT) and the terms of the original issuer.
• All information provided — including origin, destination, travel date, departure time, and ticket class — accurately reflects the ticket as issued.
• The ticket has not been, and will not be, presented for travel or refund prior to or following a sale on the platform.

8.1 Consequences of misrepresentation

Where SaveMyFare determines that a seller has submitted a fraudulent, invalid, or misrepresented ticket, SaveMyFare may, without prior notice:

• Remove the listing and cancel any associated sale.
• Issue a full refund to the buyer including platform fees, at the seller's cost.
• Withhold or reverse any payout to the seller.
• Suspend or permanently terminate the seller's account.
• Report the matter to the relevant authorities where fraud is suspected.

8.2 Seller liability

Sellers are liable for any losses incurred by SaveMyFare or the buyer as a direct result of a misrepresented or invalid ticket, including the cost of any refund issued to the buyer and any administrative costs reasonably incurred by SaveMyFare.

9. Prohibited conduct

You must not use the platform to:

• List, sell, or purchase tickets you do not lawfully possess or that are not transferable under the NRCoT.
• Submit false, misleading, or inaccurate ticket information.
• Use another person's account or identity without authorisation.
• Attempt to circumvent SaveMyFare's verification, escrow, or payment systems.
• Use automated tools, bots, or scripts to access, scrape, or interact with the platform.
• Engage in fraudulent activity, including chargebacks on legitimate transactions.
• Contact other users outside of the platform for the purpose of completing transactions without SaveMyFare's involvement.
• Threaten, harass, or abuse SaveMyFare staff or other users.
• Attempt to resell tickets that have already been sold or refunded through the platform.
• Use the platform for any unlawful purpose or in violation of any applicable law or regulation.

Violations may result in immediate account suspension, reversal of transactions, and recovery of losses from the offending party. SaveMyFare reserves the right to report suspected fraud or unlawful conduct to the relevant authorities.

10. Limitation of liability

To the maximum extent permitted by law, SaveMyFare is not liable for:

• Travel disruption
• Carrier actions
• Losses arising from ticket use

SaveMyFare's total liability shall not exceed the total fees paid to SaveMyFare for the relevant transaction, except where a buyer refund is required under Section 4 of these Terms.

11. Account termination

11.1 Termination by you

You may close your account at any time by contacting us at support@savemyfare.co.uk. Closing your account does not affect any outstanding transactions, obligations, or liabilities incurred prior to closure.

11.2 Termination by SaveMyFare

SaveMyFare may suspend or terminate your account at any time, with or without notice, where:

• You have breached these Terms or any applicable law.
• We reasonably suspect fraudulent, abusive, or unlawful activity.
• We are required to do so by law or regulation.
• We choose to discontinue the platform or a part of it, in which case we will provide at least 30 days' notice by email.

11.3 Effect of termination

On termination: any pending seller payouts for completed, undisputed journeys will be processed in the normal course; any active listings will be removed; buyer escrow funds for outstanding transactions will be refunded. Sections covering liability, disputes, and governing law survive termination.

12. Force majeure

SaveMyFare shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather events.
• Pandemics, epidemics, or public health emergencies.
• Industrial action, strikes, or national infrastructure failure.
• Government action, regulatory change, or legal requirement.
• Failure of third-party systems including payment processors or hosting providers.

Where a force majeure event prevents SaveMyFare from processing a transaction, we will make reasonable efforts to notify affected users and resolve outstanding payments as soon as practicable.

13. Disputes & complaints

9.1 Internal resolution

If you have a complaint, please contact us. We aim to respond within a reasonable timeframe.

9.2 Alternative dispute resolution (ADR)

If a dispute cannot be resolved, you may be entitled to use an Alternative Dispute Resolution (ADR) provider in the UK. SaveMyFare is not obliged to participate in ADR but will consider it where appropriate.

13.3 Chargebacks

Initiating a chargeback or payment dispute with your card issuer for a legitimate, completed transaction is a breach of these Terms. If you believe you are entitled to a refund, please contact SaveMyFare directly in the first instance. SaveMyFare reserves the right to recover funds, suspend accounts, and pursue any losses arising from unjustified chargebacks.

13.4 Governing law

These Terms are governed by the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these terms

We may update these Terms at any time. Continued use of the Platform after changes are published constitutes acceptance of the updated Terms.

15. Contact information

SaveMyFare
Email: support@savemyfare.co.uk
Website: www.savemyfare.co.uk

Privacy

SaveMyFare uses your account, payment, and support information only to operate the platform, process transactions, prevent fraud, and communicate about your tickets or account activity.

We do not sell your personal data. Payment details are handled by Stripe, and route notification emails are used only for the alerts you request. If you need more detail about how your data is handled, please contact support.